I bought a pair of Bronx shoes for my fiance in June and last week they broke at the sole. I got in touch with the Bronx suppliers in South Africa to tell them about the shoes. Faith responded to my email, wanting to see a full picture of the shoe in order to determine the style as well as requesting the size and a delivery address for a replacement pair. The shoes arrived in only a couple of days and we are very happy. Thank you for your help and service Faith, it is very much appreciated!