Dear Sir / Madam
I am utterly disgusted with your company and the service I have recived on 1 October. I have a standard EFT transfer off my bank account for the 28th of each month to pay for my subscription however this month as the 28th was on Saturday and the payment was effected by the bank on 30th my subscription was cancelled. l made over 4 calls to Durban call centre and each call I had to wait over 30 minutes for first a computer to tell me my account is over due and then your absolutely untrained uneducated staff to ask me ridiculous question. I made payment and based on the fact that I am a long standing customer and have not indicated that I am cancelling my account I expected my service to be reconnected. This month is no different to any other month that 28 fell on a Saturday. I only realised my service was cancelled when I came home at 5pm and your call centre staff are asking me to fax proof of payment. I don't have a fax machine at home, further I never had to do this any other month or for normal payments. They did not connect my subscription even though the payment was made on the 30th and your staff can reconcile your account. I want a full refund
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