Vodacom admits that I was correct about being overcharged because my phones were definitely on 'top-up' packages with a fixed charge rate per month. But they tell me that there is nothing that can be done because "we would only be able to consider the details up to 12 months ago"!!! So ...
I live in Linden, and work from home using a MTN data signal for my computer. I moved here 7 months ago&found the signal very slow (2g, 3g, Edge and non-existent). Also drops whenever it feels like it. Finally, after battling with it, I reported it on December 23rd, got a reference ...
Called the Call Centre on 15 Jan 2014 if i am correct was promised that it will take 10 working days for my line to be activated. The one agent did email me the details not going to give the agents name. Today it is 28 Jan 2014 and my line is still not active and i cant use my R339 bundle as its ...
3 seperate calls logged with 3 seperate reference numbers on various escalations done with FNB, yet they refuse to address my query regarding cancelled debit- card transaction. EVEN Managers dont return calls. Query outstanding for 3 weeks now, despite promised turn around time of 5 working days? ...
An agent phoned me from summer mobile on behalf of MTN and her name was waseema, informing me that i was due for an upgrade, she never informed me that i will be charged R105 for an upgrade, now to my surprise at the end of the month i saw that i was charged R163 by MTN, whereas my bill was ...
I cannot believe that since last year when i ask for Cell C to come collect their phone from my house which was supposed to be done within 7 days of delivery date that id STILL BE IN POSSESSION OF THAT PHONE EVEN TODAY! Does Cell C have respect at all for their customers? or they are just a company ...