Made a couple of calls to their call centre - Agents do not know what to and direct me to everyone except the right person who can help me with my query. Sent some 10 E-mails to various departments, It even shows on their web site when I log into my account (The queries) and all i got back is ...
I made a booking for the long weekend online for our long weekend planned in April, which resulted in my account being debited with R7022 but they failed to confirm my booking without even giving me a reference number for the problem - they are quick to take your money but VERY difficult to get it ...
I've been waiting for 3 weeks for the delivery of my son's books. Every time I'm told a different story and that someone will call me back. After 8 phone calls and 2 emails the books are still not delivered and I still haven't received my son's report for 2013 either. I'm sick and tired of ...
I have been an OUTsurance customer since 2006, and have quite a bit of insurance with them (house contents, building, car and out and about.) I have always been quick to counter other insurance offers with "No thanks, I'm with OUTsurance! " I have even complimented them on here if I'm not ...
In December I got a sms and notification saying that I needed to pay R98 because my debit order had been cancelled. After much back a forth I paid the amount. Today I received a sms from Multichoice telling me that they have reinstated my debit order? This is after I have requested not to have one? ...
Client has avoided payment on their last 4 invoices. Accounts have now been outstanding since September 2013. Does not reply to emails and avoids phone calls ect. This is the second situation encountered with the same client where they have not settled their outstanding invoices post the event. Do ...