SA Post Office
EMS- customer care dont answer calls

Hey SA post office.

I have tracking done my international mail and wanted to know if they would send my mail to my home address or PO Box (as i need to make arragements), but after trying to call the EMS office over 50 times, no one is there to answer my calls, is that what you call a customer care line???

Find below my shipping details, please help me

PARCEL TRACKING RESULTS
Item Number: ii282173439za was last scanned on: 11:05 at 2013/08/15
Location last scanned: JHB INT MAIL CENTRE (HUB)
Currently has status of: In transit Signed For By: JHB INT MAIL CENTRE (HUB)
TYPE
DATE
LOCATION
In transit
2013/08/15 11:05
JHB INT MAIL CENTRE (HUB)
From Customs
2013/08/15 08:53
JHB INT MAIL CENTRE (HUB)
To Customs
2013/08/14 12:18
JHB INT MAIL CENTRE (HUB)
Incomming International
2013/08/14 12:17
JHB INT MAIL CENTRE (HUB)