I have been scheduled for a medical condition. Since Saturday, 12/1 I have been unsuccessful in getting the scheme template through to the doctor or myself. The op has now been postponed due to non-delivery on your side. This is already stresful, so I can't understand why you don't make it easy for ...
I sent an email to the client services address on 8 Jan. I sent them a quote from their brochure regarding a benefit and asked for more details as the brochure was not very specific. It took them almost a week to respond and then they respond by sending me a copy of the brochure, the same brochure ...
GEMS is stalling the payment of a claim for services rendered by Kloof Mediclinic hospital on 05 December 2011. GEMS approved the claim, but is not getting so far as to actually settle it. I have lodged a complaint at the Council For Medical Schemes, but I am still not getting any coorporation from ...
I have been trying since May 2012 to change the banking detail on my debit order. I have left my previous company and requested in a number of e-mails that the banking detail on your system be changed to my personal bank account, without success. On my last call the call center agent informed me ...
On the 25th my daughter fell frm the stairs n broke her right thumb, we were in Rusternburg. We took her 2 Ferncrest hospital. The Dr took Xrays n then explained tht she nids to be seen by a specialist as her thumb is broken. The specialist explained that an opp nids to be performed. He made an ...
I made an appointment with Dr. Elias at Randburg Medicross for 13h30 on 14 January 2013. I went in over the weekend to make this appointment. I was there at 13:25 to make my scheduled "appointment" on the 14th. The receptionist told me to take a seat. At 13h50 I lost it all as I had to be ...