I am referring to the incident as reported on the report as per the following link: https:///news-cafe/complaints/over-inflated-bill-1098285
Your response was as follows:
"Hello denzoGP,
Thank you for bringing this matter to our attention, we will be investigating this complaint with the store and will be in direct contact with you regarding feedback on this matter.
I would like to assure you that all complaints are addressed with the utmost importance and that any shortfalls on our side are addressed in order to ensure that the perception of News Cafe is not compromised in any way.
Kind regards,
Ryan Pellatt
General Manager - News Cafe"
It does matter to give me assurance about any feedback and nothing comes out of it as this creates a false impression that issues do get resolved while in reality they are not. My whole point about taking this issue up was principle and the fact that my incident could be a common practice that never get resolved.
I will be waiting for your response.
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