Katleho was a pleasure to deal with and was quick to suggest a better deal for me with regards to my insurance policies. This is beyond the scope or her job description (and expertise?) ...
What could possibly have warranted a 50% premium increase, as detailed in a letter emailed to me on Friday 6 December? I have 0 claims and my policy inception date is not January, nor is my policy renewal date January. But from 1 January, you say my premium increases by 50% I suspect that that it ...
My boyfriend and I were standing in the que waiting to be served for about 45 minutes, we had noticed that the business teller was open to the public, the woman entered the room and told us all to get off our phones as its a security risk, no one listened, she returned with a security guard and ...
On 1 December I emailed Client Care, received no feedback or response so I phoned the Call Centre on 5 December and spoke to Lee. I asked him to trace the email I had sent to Client Care and provide me with an acknowledgement or better still some feedback. I was given a reference number of 10838708 ...
Being robbed of all my possessions at a guesthouse on Wednesday night I called Outsurance in a really bad mood. Vincent handled my call professionally and left me feeling calm with a sense of security in the outsurance process. (bearing in mind I now had to start dealing with police stations, ...
We would just like to thank Marilize Bus (Odendaal) at Outsurance, for her patience and professionalism with all our multiple changes and queries, over numerous phone calls, before finally being able to give us a better deal on our car insurance! ...