I had a complicated situation around having a foreign drivers license and needing insurance. Nellie really went the extra mile. She found out that I could apply for an international drivers license, she coached me all the way, followed up frequently and her manner and way of working was a wonderful mixture of kind, understanding and efficient. Thank you Nellie! I landed up taking a policy with a different insurer, because they offered a better rate, but Nellie is a remarkable person. Thank you!