I am a Standard Bank customer and my account was debited for a strange amount, with no authorisation, by FNB in March. I queried this debit order with Standard Bank and they traced it to FNB and gave me a telephone number to call saying that they could not get more information themselves. The telephone number, which is an FNB OBE customer service number rings and then goes directly on to hold - I phoned every day for a week and was put on to hold, once for 2 hours, and NEVER received an answer. I then called their regular call center number and was told that I had to speak to OBE on the number I had been tryingI then spoke to Standard bank again and they agreed to start the process for a debit order reversal at my expense. Yesterday, I received the first and only reply to my email to FNB OBE - more than a month later, explaining that the debit order was for monies owed because of a double deposit into my account in 2011! I am horrified that this money is legally allowed to be debited off my account with no warning and no authorisation, I am also disappointed that it took 2 months to get an explanation for the unauthorised DO - even if it is legal - I deserved fair warning.
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