With regards to my original complaint posted 30 May, then my second complaint on 2 May, I am disgusted to say that STILL nothing has been done to address the refund for delivery and hoisting fee that is owed to us. Plain and simple, we have proof of payment for services NOT rendered by Coricraft and we are not only entitled to monies back, but have also received confirmation from the branch as well as Penny handling the complaints, that this would be rectified. As replied on my complaint on 2 May, the refund would have been done that day and proof of payment sent through to me right? Nothing received, but no surprise there. Kindly note that I have decided to use any and all channels and resources available to me in the industry I'm employed in, to escalate this further, and expose the level of service a prospective client can expect to receive from this company. This is ridiculous really, and it is unethical to except money from a client when you are unable to deliver. You need to fix this as myself and my husband have put in complaints and no action has been taken whatsoever, just empty promises in response to save face on Hellopeter. The responses really do mean nothing.
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