A few months ago a debit order went off my account from a company called Protocol. I dont know this company neither did I authorise any debit orders or give my banking details. I went to the bank and got it reversed and the debit order was stopped. Today another debit order went off from my account for a company called Preemal which, once again I never heard off and did not authorise any debit orders.
I called the call centre and the debit order was stopped but I must pay for this. WHAT NONSENSE.
I did not give anyone my banking details. The lady said that it was an agreement between myself and the company. I did not have any agreement.
Who has given out my banking details and how can a debit order go off when I did not authorise it. What controls does FNB have?
I spoke to a few of my colleagues as I work at a large media house and was told that it happened to a few other people as well, all of whom had FNB accounts. I am now really scared that my accounts are not secure at FNB and this will happen again. The lady says that they can do nothing and I must call the company myself so it does not happen again with another reference number. She gave a cell number which is engaged.
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