When I received my Virigin Money Credit Card I requested that a monthly debit order go off my account for the minimum payment due to ensure prompt payments. I contacted the call centre in June to confirm that this debit order was still in order, as I NEVER saw anything going off my account - thus I was making manual payments. The call centre agent confirmed that the debit order was fully functional and would go off on 1 July 2013 for the amount of R440, I also confirmed that she had my correct banking details.
Today I receive a call from an agent stating that NO PAYMENT was received and that a double payment will go of on 1 August - meaning that I am now listed on ITC due to negligence on the part of Virgin Money, which I find TOTALLY unacceptable.
I will ensure that my card is paid in full within the next few months after which I will ensure that it is CLOSED and will not want to conduct any further business with Virgin Money.
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