They advertise specials that they are not able to comply with. Was in contact with two different operators and they only give you quotes on flights and accommodation that are not on the special rates as advertised. When you start to ask for the specific special you inquired about, you never hear ...
I had an unfortunate circumstance last week Thursday, where I had to get a flight to PE asap. I called Student Flights, and was transferred to Pearl. Pearl managed to secure a flight to me while on the call very efficiently and also followed through by telephone with me step by step instructions as ...
The refund has finally been resolved and i received the refund today 18.09.2013. 5 months later. Communication improved with the agent. Zileen's services improved, she was efficient and handled the process smoothly and effectively. Thank-you for finally getting my refund resolved. ...
I have never received such fast and amazing service before!!! WOW. I sent an online enquiry on the Wednesday night, I received a mail from Denette Huysamen by 11am the next day and by 10am the next day after I changed my mind a few times my ticket has been issued. Denette really went the extra mile ...
I am very sad to say that I will no longer work with Student Flights, unless they can come up with a better solution. I used to go to their store in Pretoria, whilst studying and then relocated to the Western Cape, but I always liked their services and therefore contacted them via e-mail or ...
The handling of a flight refund was negligent No feedback or returning of calls The agent told me she 'forgot' to follow up on my refund. Turnaround time - airline refunds take 6 to 8 week and it has now been 12 weeks due to student flights not returning funds. Utterly appauled in her customer ...