When I log into my VPC account 10032055996 it logs-in but the system automatically logs into another account 10029674677. I have tried calling the call centre but they don't know how to fix and say it can happen, well it does, every time!! I log in with the one account details but it automatically ...
I have two "pay as you go" tags for my cars but cannot access Sanral's website to check how much I must pay; I will therefore only pay once I can verify my drives and regardless of the time, I will only pay the discounted amount. ...
I received my first SANRAL VPC statement by post on 15th Jan. Phoned SANRAL and requested a TAX Invoice which I received by post on 20 Jan and paid the discounted amount same day by EFT. I created a login & pin and now see that there are an additional four invoices that I have not received ...
I received an account for e-tolling for the period 21 December 2013 till 05 January 2014. During this time i was on leave and not in the Johannesburg area at all. The account is for an amount of R1003.92 what has happened to the amount being capped? there is no way in i am paying this ...
My complaint is simple, whenever Sanral's call centre is contacted - in respect of E-Toll queries, an operator is never available to field the call - what is the point of having a call centre then? ...
I am not a Gauteng resident and between 22 and 30 December had reason to use the R21 between Pretoria and ORT on a number of occasions. As I had not heard anything from SANRAL I decided to call. The Call Centre has got to be the MOST complicated ever conceived and I almost gave up hope of speaking ...