I applied for a 2meg line contract on the 17th Sep 2013. I asked openweb / Leon Withersall to have my line upgraded from 1meg to 2meg. He said I had to contact Telkom who rightly confirmed that the ISP is responsible for the upgrade. However Leon insisted I contact Telkom (I have this on email). ...
At the beginning of September I purchased a 1MB uncapped ADSL product from Openweb. I understood that the contract required a calender month's notice period. On 8 September I sent in a cancellation request (i.e. just about a week of purchasing the product). For around 80% of the time since ...
Thank you for processing my ISP request on a SUNDAY when MWEB decided to throttle my service. Thanks to OpenWeb, I was back online within minutes, well done! ...
First of I would like to compliment OpenWeb (especially the client service centre) for diverting a possible bad issue/situation to a positive. In my case I contacted OpenWeb to do an upgrade on my account (since I had no problem with the service previously), but in this case they it seamed if they ...
Just a quick thanks to the openweb call center as well as their admin@openweb team. fast service after hours friendly team and overall a good experience. they might charge a bit more but to be fair you get what you pay for and I wont be changing ISP anytime soon thanks a million guys. ...
I totally forgot to do my payment. And in the early Sunday morning hours I did it. With the understanding that my Internet would be reactivated on Monday again. It was reactivated in less than an hour on a early Sunday morning. I am a very happy customer. ...