Endless problems in Processing claims and incorrect debits are common place with one pet The staff are not trained on the products. Secondly they NEVER get back to a client as promised. Dealing with One Pet is a NIGHTMARE. I am still waiting for the refund on my account, which will now increase as ...
I have been a policy holder for over a year for my cat. After numerous calls and a year of membership i have yet to receive my membership card. I recently took my cat to have her eyes examined at the JHB animal eye hospital and she was diagnosed with cataracts. I had to pay for the consultation ...
Amazing how when you need to claim there are 101 excuses. I was told i was previously paid out incorrectly from their side but would not be penalised, in the same breath i was told they would not be paying out the next claim as i now owe them money. I have never experienced contradiction in a more ...
Its been a month of absolute . issuing the policy took a week and then card issue has taken another 4 weeks. call centre people are all you have to speak to and management refuse to call you or take calls. lets see if anything changes when i need to make a claim for one of my pets. ...
Four months ago I took out medical insurance for my 2 dogs with One Pet. Early in January my dog swallowed a foreign object and almost died. We were in the Karroo and drove to Pretoria and had to see 2 vets on the way to keep the dog alive and eventually arrived in Pretoria where the dog was ...
I am utterly dissapointed with the level of service I have received from the One Pet Call Centre, I've called them 15 times from last year November which cost me money and have still not received my claim amount. I was told that I would be paid a portion of my claim but nothing has been received. I ...