On the 17th January 2014, I spoke to thuso mokale telephonically to consolidate my accounts with Nashua Mobile, she advised me to send an email to her with my request and that it would take 48hrs for my accounts to be consolidated, guess what today is the 5 February 2014 and nothing has been done ...
I received an sms from Nashua in December2013 to advise my blackberry contract was up for renewal end Feb.2014. I signed for upgrade to Iphone and on 19 Dec.2013 was advised by Nashua that they cant get hold of me via sms? When I contacted Nashua client services to find out what had happened they ...
Because my Blackberry 9790 was giving me problems, like restarting the whole time & battery that must be on charge the whole time (problem increased over time). I replaced the battery as well, I sent it in to Nashua Mobile Three Rivers to be repaired, a suspected Software problem. a few weeks ...
We have repeatedly asked for an enquiry into our accounts, as we have had fairly similar payments for approximatly 7 months and then suddenly from december these number multiplied and even doubled in some months. We have limits on both phones of R 1400 but somehow they still seem to able to bill us ...
I must say I'm really perplexed with the "customer service" at Nashua Mobile. Call Centre agents right up to the big guys wreak with incompetency, lack of sympathy for the customer and definitely no consideration whatsoever. They expect the customer to pay for their mistakes and ...
In July 2013 I went into the branch at the East Rand Retail Park and requested for a 500MB data bundle to be added to my account. For some reason my account was loaded with a 1GB data bundle as well as a 500MB bundle. When I realised that I had two separate data bundles I requested that the 1GB be ...