Waiter asked me 4 times what I want to order, she did not understand! Had to point at the pictures. I always order from fish away's in potchefstroom (what happened???) then I waited too long and a customer that ordered after me received his order first! When I actually got to the point to enjoy my ...
I had a probem at Fishaways Sandton last week, raised a call with the fishaways head office last week ref 98397, told that my the regional manager and store owner will get back to me within 48 hours. On Monday well after the 48 hours I called the customer care line for a response, told some one ...
I went to the above mentioned branch and the calamari we bought was rubbery and burnt. I sent an email the next day and was smsed that my complaint was received, no one has even bothered to call and at least apologise. I called the customer service line on the 28/08/2013 @ 14h00 and spoke to ...
We visited Fishaways Noordheuwel to buy dinner. I wanted to order the F4 with pop prawns, only to be told that no prawns are available. No stock was ordered or received on the prawns. All the items with pop prawns were still on the menu without any out of stock notice. I cancelled the order and ...
Went to this Branch a few weeks ago and ordered a fried seafood meal but the fish had a weird taste which I attributed to the oil which was probably old. Mike the manager heard my complaint and offered to replace my meal but I didn't have the time to take him up on the offer. When I came in today ...
Its really amazing that in South Africa, quality control, management and customer service lacks. I visited Fishaways in Sandton city, place a simple order 2 hake an chips and 1 hake burger. Old the order will take 10 to 12 minutes. 35 minutes into the order I still had no food. went to the teller, ...