A package was sent to me and arrived in SA on 24-April-2013, ref number: EE139683285IL EMS has not delivered yet, no valid excuse, they also don't answer their phones. Pathetic service! ...
In a country with below par customer service and with EMS getting so many negative reports, one person - KAREN - stands out, Helpful, enthusiastic, reliable and 5 star customer service traits- thankyou Karen from EMS Pretoria for going out of your way and Calling around with regards to our parcel ...
I have been waiting for a parcel since end January 2013. Last week I was told the parcel went to the incorrect Post Office who claims that they have send out a notification (no proof of that and I have not received it). Thus the parcel was send back to EMS. Tried to contact them last week which ...
After struggling to get hold of a consultant for over two weeks and over 70 calls made, i spoke to a agent - i advised her that i needed to change my delivery adress as i was obviously not receiving my pacels, she requested and email with my ID and new adress which i sent - the next day i called ...
I am currently trying to get a package that is waiting for me at EMS. It is near impossible to get anyone to answer the phone?!?!?!?! When they do actually answer (today I have not come right with anyone answering the phone, my phone shows 14 attempts so far) they are unintelligible at best. This ...
My package from China had no value indicated. They called me once and left a voicemail I couldn't even understand. I got the tracking number from China. Faxed the invoice 10 days ago. No change. Help line puts you on hold for 10 minutes then cuts off. No response to emails. Horrible service!!! ...