I am disgusted with your lack of care for members in a medical emergency. My wife is lying in pain and needs a surgery done as in yesterday after the doctor sent her to hospital. Yes, she has not been on the scheme for 9 months yet only 4 months. A Person should think that a well known medical ...
I'm on chronic med, most recently (as of the 1 of August) I decided to go back on medical aid after a really bad experiance at a public clinic. As per scheme rules I called them within a 7 day period to register on their chromic meds management program. There was a lot of transfering ofcorse, after ...
I submitted a claim 5 weeks ago for Medical services during a trip to Paris which is covered under my Classic membership. I have submitted 3 times by email (which they acknowledged and promise to respond within 48 hours) and spoke to Lesley by phone 5 days ago. still no response? Is this what I am ...
Dr. Ryan Noach, Chief Operating Officer of Discovery signed an authorisation approval for treatment at a rehabilitation hospital for my father that has been in ICU at Netcare Mulbarton for the last 2 months. Priscilla Mathapo called my mother to say that the authorisation was declined and my father ...
Went for tests. Phoned Discovery Health prior to tests for authorisation. Got told no authorisation was needed. When claim was submitted no payment was made. Reason being that authorisation was needed. Been on the phone with numerous consultants, sent numerous emails, spoken to manager and this ...
I was informed by my surgeon that Discovery wont approve a hospital visit. I called Shailen and after about 15mins he sorted everything out for me. He was very friendly and very efficient! He definitely deserves a giant Christmas bonus! ...