I wrote on this subject 15 days ago, about my cervical implants that that I got authorization for verbally and written and now they only want to pay for one implant and are telling me that I had an unauthorized procedure. The code they are disputing is 22856, this is for a total disc arthroplasty, ...
I spoke to Nicole Ludolph almost 2 weeks ago re an issue with my SPG. She was meant to give me feedback a day or 2 later which she never did. I then received a survey to ask if my query was resolved with a single contact to which I responded 'No'. I then got a call from Mathew Lewarne who ...
I had a foot operation 2 December 2013. All medical claims have been paid except the Orthotics and Prosthetics - Janse Van Rensburg P of the amount of R 1165.01 - First when I queried about the claim they confirmed the hospital authorization was not indicated and it is supposed to be paid because ...
Have been trying to obtain a letter verifying one of the dependants on our medical aid must be removed on 31 December as he has to join a new medical aid on 1 Jan. Every phone call has ended in "this normally takes a while to obtain but will get it to you in 2 to 3 days time" The 2 to 3 ...
Good day. I was admited to Hospital at 30/08/2013. It was in the morning a emergency admission. That after noon a lady from discovery phone me to tell me that she see that this is a emergency admission and that i do not have to worry about anything Discovery will pay 100% in the first 24 hours.and ...
Discovery gives the worst service ever!!! My husband has been sick lying in hospital since friday 13, from 3.30am. He is still lying there WAITING ON AN AUTHORIZATION, for an emergency procedure that should have been done on friday. I called discovery numerous times on friday and saturday where i ...