When Craig Muller came in to consult with me about the Discovery Key Care plan he quoted me R638. I then get my contract which was for R893. I asked for this to be explained and I was told that it would be sorted out and in the mean time I signed. No one bothered to respond to me, I subsequently ...
We are on a hospital plan and last year we called the medical aid wanting to change our plan to allow day-to-day benefits and we were told we must call again and change it in 2014. We just did and now they are refusing to change it saying the cut off date was December 31 2013. I want to know this, ...
Woke up this morning only to see that they've deducted a DOUBLE payment off the WRONG bank account!!! Leaving me with no money for the rest of the weekend and a MINUS in my bank account!!! I went to the bank to get it reversed, but they can only do it on Monday!! I have debit orders that still need ...
They just do not know what they are doing and lack of communication between departments, 4 months later still not sorted out, simple change of banking details and they cannot get it right ...
On the 20th November 2013 my son broke his arm at school was admitted to Louis leipoldt Hospital through the emergency unit. He then went to the have an op to put k-wires in his arm because if they didn't do the op his bones wouldn't have grown properly. The bill eventually came for Dr. T Parker ...
I requested a new card as i had to change my surname and I received an email that this will be posted to my old postal address which i removed from the system a long time ago. After phoning again, the call center agent confirmed she removed my address and i can let her know if i want to pick up-but ...