On 3April 2013 I submitted an account for refund - by way of putting my claim in the discovery box at Dischem at the Garden Route Mall. More than a month and a half after that they "still have not found it in the system". So I was asked every time I queried that I must just wait a little ...
My dad was hospitalised last week Monday the 3rd in Vereeniging Medi-Clinic due to a bloodflow problem in his leg (after having received an authorisation number from Discovery Health). He was discharged the next day after having had an arteriogram (with an auth number from Discovery Health). He was ...
I got in touch with Discovery regarding the non-payment of two of my claims. the first person that I spoke to (Joe) very kindly mentioned that he was looking into my query and would get back to me within the next two days - this was on the 22 May. I called again this morning and spoke to Jocelyn. ...
I often end up having to obtain prescribed monthly medicine a few days earlier than "permitted" as a result of my script being kept at a specific pharmacy. This has caused me to pay for quite a few claims myself without being offered the opportunity to claim this amount from Discovery. ...
Pre authorisation gave me the exact amounts that they would cover for an operation I had in December. I thus budget to pay the difference to the Doctor. I received no communication from Discovery - I had to follow up with the Doctor wrt the payments only to find out that Discovery paid ...
I want to get medical aid for my mother but discovery does not seem to know what they need/want. All I need from you guys is to let me know exactly what you need, and to call my mother and ask her the questions that you apparently need to ask her. Not replying to our emails is not on. Please help ...