On the 27th of June 2013 I phoned Discovery to cancel my medical aid. I spoke to Shaheen Udemans and he said I have to give a months notice and I said it is fine. He said he will send me documents saying my medical aid is cancelled, I never received it. On the 10th of July 2013 my premium went off ...
On the 9th of October Preshantie Jimmie sent my documents to take over the Medical Aid into my personal capacity to Discovery Health. She received the requirements which were never sent to me therefore when I left Discovery on the 31st of October the Medical Aid was cancelled. In December I emailed ...
I just called Discovery Health to cancel a pre authorisation, and the call agent assisting me spoke in a very abrupt way, like it was such a drag that she even got out of bed this morning and now has to deal with clients over the phone. Brush up on your phone etiquette please. Dissappointed ...
I was a member of Discovery Health as part of my company's compulsory medical aid scheme. I was retrenched from said company and when retrenched, you leave immediately. You literally go from signing your separation agreement to the front door. As a result of the retrenchment I had to move house, ...
Numerous agents have been spoken to (including 2 Managers) and every time I get a different story. My membership was terminated end March 2013. First I was told 5 months and 2 weeks. Then on 13 August I was told the cheque was posted and I asked that the cheque must be stopped and an EFT to be ...
I paid R650 cash for an ONCOLOY visit and will only get R303 back (obviously). The problem is I have not even got my R303 back. From their email : Group Practice Frank Michaelis And Dr Wayne Van Niekerk Claimed R650.00 claimed for date of healthcare service 2013/07/18 Paid to R303.10 will be paid ...