I joined the UCount Reward program in September 2013. In December 2013 I was on Tier 4. In January I was downgraded to Tier 3. In December I settled my vehicle finance account. My homeloan account is now indicated as settled and I am indicated as a business according to Standard Bank IT and ...
I have already sent 2 Reports about UCount Tiering not working according as advertised by Standard Bank to Hello Peter. Once I made a phone call and as a reply to Hello Peter I received two calls. Every time I have to explain the situation again and every time I receive a promise that it will be ...
I refer to my complaint dated 21 Nov 13 with regards to UCount Rewards. I received a phone call from Standard Bank on 22 Nov 13 and was promised a reply by Friday 29 Nov 13. As of today I have not received any feedback and I am still on Tier 2. How long does it take to find out why my internet ...
According to my Tiering Estimator I am on Tier 2, but I should be on Tier 3 as I am also doing Internet Banking with at least 5 transactions for payments and transfers per month. However the Tiering does not recognise this. I phoned UCount once, Ref No 4119732, and was told to go to Standard ...