Once again I have recievd appaling service from the DSTV/ Mnet / Multichoice call centre. I tried to log a call on the 3rd of August 2013 after I noticed their was poor sound quality on my CSN chanel. The call centre agent I spoke to was Micheal, who did not bother to do any fault finding from his ...
Voice prompts difficult to navigate, system does recognize my ID number, really difficult to get to speak to a consultant, queue length ridiculous - started at 100 & no idea where I am now - using the time on hold to write this complaint - still waiting!!! ...
You know i have been making arrangements with this guys and what they do in return is to keep on charging me for collectuion letters that i do not even receive. i last make arrangement with a certain consultant in mid january telling that i will be making payments on my acc for -R200 on my exact ...
Multichoice has not allocated a R650.00 payment made in October 2012. Our account, despite paying every month, has been suspended in Nov, Dec, Jan & Feb. Each month I spend between 25 and 35 minutes on the phone to get our services reconnected (Multichoice does not have free call or even share ...
On the 15th of January 2013 my husband (Mr. Marko Koen) contacted the call centre regarding the repeats of programs e.g. Arrow, Chicargo Fire etc. He spoke to a lady by the name Yvonne. He asked why the programs are being repeated and she first put him on hold. When she returned to the phone call ...