Hi, I had a policy for my grandparents with Assupol. My grandmother passed away in 2010 and my grandfather this year in May. Assupol has paid out the funeral claim, but they started debiting my account again in July. I have called for a refund and they asked me to send the death certificate. I have ...
I phoned Vodacom to migrate to my original package on the 26th of December 2013. The 1st Customer Service agent told me that I would need to pay a Migration fee. I explained to her that I want to go back to my original package and that then I will not need to pay a fee. I know this as I have done ...
IN THE BEGINNING OF DECEMBER I DID A ONLINE UPGRADE, THINKING THAT THIS WILL BE A PAINLESS METHOD, I COULD NOT HAVE BEEN MORE WRONG. I WAS PHONED BY A CALL CENTER MATIDITSO WHO MIGRATED MY CONTRACT. THIS WAS SUPPOSED TO ORDER MY PHONE AS WELL. AFTER WAITING THE 3 TO 7 WORKING DAYS I PHONED AGAIN ...
I have been trying to get hold of Medihelp for the last 5 days and with no luck< what medical aid company closed their doors between Christmas and New year, I do not have this issue with Discovery or Fedhealth for that matter, What makes you SO special, judging by all the complaints on here ...
I have Neotel prepaid and top up once a while since we don't spend a lot for landline calls. This used to work fine, until recently when I could not phone due to "airtime validity expired", even though my balance was still over R50. This did not happen before. I do not understand how ...
Neotel has had a good product until recently, but it amazes me that such a company is bent on destroying its business. I am a prepaid customer who, inspite of a credit balance in my account, lesrnt that my airtime validity HSS expired, and was advised to recharge. I duly went to Checkers and ...