For 10 years I've been a loyal contract customer. On 31 December 2013 I noticed that I can't use any of the BIS services on my Blackberry phone. Eventually I contacted your call centre and found out that YOU cancelled my contract (BIS services) because my contract expires on 24/01/14 and because I ...
I had called to enquired about the premium rerate. My premiums would have increased by 13% rather than the 8% inflationary increase. I ended the call paying less than the original premium! What an efficient, friendly and knowledgable gentleman! Thank you Johann, I really appreciate it! ...
My account has been, in the last couple of months, debited by some SIYATHCOM company for an amount of R129.99. I have no idea what the debit order is for as I certainly have not authorised this particular one. Please look into the matter because this is becoming really frustrating. Regards ...
I always had DSTV premium with extraview (two decoders linked) - the secondary decoder packed up and I bought a new one. Phone you to remove the broken one and activate the new one. Agent even confirmed that my account and premie stays the same. Why is the amount deducted this month much, much ...
My husband had to go into Hospital on short notice for a day-procedure. I went through all the steps to get the necessary authorizations and information from Discovery to be told that not all will be paid from the Hospital plan, but the R3, 100 will be paid from my Medical Saving Account. I asked ...
They take information of establishments from the internet, put it on their website and send you a bill of R2500 for subscription. If you do not pay, they threaten you with a skimpy looking letter of their Legal Department. This happened 2 years ago, said we confirmed a subscription over the ...