I booked a flight to King Shaka departing on 24 December 2013, from Lanseria Airport. I checked in online the previous night. My family and I were at the airport 30 minutes before departure and we were told that the "system" had closed and that Kulula could not check in our luggage. The ...
I recently had the pleasure of dealing with the reservations team at the Shumba Valley Lodge in Lanseria, and I can honestly say that I have never received such excellent service. I must give a special mention to Thembi who went out of her way to accommodate my requests, she really went the extra ...
My family&I were checking-in at Lanseria when I was told that our suitcase was "overweight":my husband&I were sharing a suitcase to minimise luggage to carry. Although the case weighed 28kg, the combined weight allowed was 40kg. The argument that we were "overweight" ...
Beware never lose anything by accident on. Kalula flight or its welcome to I was on a flight MN 481 from Lanseria to Capetown and my ID slipped from the rest of my documents in the pouch in the seat in front of me. I phoned the help desk, they gave me a no 011 702 7315 which I tried. Every time I ...
I rented a car with my debit card from Europcar, after I returned it they were supposed to pay the deposit back into my account, this never happened. I sent an email via their website but they never replied. I phoned them and they informed me that the details I gave them does not match the bank's ...
I was booked on a 7:55 flight from Lanseria, the first one to CT of the morning. After checking in at 7h (and having to wake up at 5h) I was told that there MIGHT be a SLIGHT delay on my flight. This slight delay was 2 hours, meaning I will depart at 9:50. At 9h an announcement was made that our ...