ALL INCOMING AND OUTGOING LINES HAVE BEEN OFF FOR 3 DAYS. AVERAGE WAITING TIME FOR REPORTING A FAULT OR FOLLOWING UP ON CALL LOGGED IS 30 MINUTES JUST TO BE INFORMED THAT ONE CANNOT ESCALATE AND MUST WAIT FOR FEEDBACK. WE ARE A BUSINESS THAT IS INTERNET BASED AND MAJOR CUSTOMERS ARE THREATENING ...
I just want to take this opportunity to thank Mpho Makoro for her assistance when i inquiried about mymedical aid benefits. She was patient, calm and easy to communicate with. I wish we could get more call centre agents like her. Wishing her all the best ...
I just want to say thank you for the service I received from Bonitas, I had logged a complaint on hello peter regarding the nonpayment of a hospital claim and i was assisted by Lammy and she assisted me with the complaint and I am happy to say that the query has been resolved and my claim will be ...
Logged a complaint at the beginning of November 2013. As of today 27th November 2013 nothing has changed and have not had any feed back on the ref numbers that I have. ...
ABSA server goes down, try logging in after and LOCKED OUT>>>>> phoned the call centre and get told I have to go into a branch to sort out, NOT ON. Waste my time in one of ther branches for their fault. ...
On the 18th I was admitted to Glyn wood hospital for premature labor, I was then given an injection by my doctor to try and stop labour as I was only 29 weeks pregnant. Til today Bonitas has not paid that account and i call them daily to find out why and they tell me its not part of they Scheme ...