I recently emailed Rishana Singh in the executive office to enquire as to what benefits i will still be entitled to once my abive threshold benefity has been depleted. She responded on 17 December 2013 stating: "You will still have access to the Insured Network Benefit (INB) which will cover ...
I posted a complaint about a procedure with typical/normal circumstances shouldn't be a problem with the meds being used, however, I am highly allergic to many meds and the suggestion was to do it in a theatre environment which Discovery state can be done in a specialists practice rooms. If I want ...
For the past week and a half I have been struggling to get my chronic medication approved by Discovery, firstly because my psychiatrist did not follow the correct procedure in submitting a script to Discovery, then because my psychiatrist was on leave, then other similar complications. I also ...
I was given a loan and promised features and benefits which I could not use :(. I contacted the complaints department and ended up speaking to Nicole Kirkwood. She could not help me - unsure and confused! and ended up passing me to a SIfiso Cebekhulu. He admitted to the promise but still couldn't ...
Thanks to Genevieve for sorting out my query that I have tried to solve through the call centre for the last 3 months. just sorry I had to use Hellopeter to get results. Why aint the call centre agents not also well trained and knowledgeable to sort out queries? Thank you very much Genevieve for ...