My car was damaged in a hail storm recently. The assessor deemed the cost of fixing too much and therefor the car was written off. As the car was still in perfect driving condition I wanted to buy the car back from Discovery, but this was not allowed. I had to hand the car over and then I can buy ...
I drove into a guinea fowl on Sunday 9 November. I immediately phoned Santam's claims dept and was 'assisted' by an agent called Nelson. Very unhelpful and telephone manner very poor! I then mailed quotes obtained from BMW to Santam's documents department on 11 November. I also took my vehicle to ...
I was on my way to work when I had a car accident. I was feeling quite down and I really did not want to go through the process of processing a claim. Luckily I got through to Paul who assisted me with a professional but friendly attitude. I was absolutely lost, I did not know what to do and what ...
We often complain when we don't receive good customer service, I called Outsurance on Saturday to claim a phone. Not only was Dhesan Pillay polite, he was super efficient and ensured to process my claim quickly. He left a very good impression and the entire process was painless. I am sold!! NB: I ...
I have had the worst kind of service I have ever seen from an insurance Co. I had the misfortune of a geyser bursting at 5am in the morning. There is no after hours assistance in this regard. I had to wait until 8am to log my call. The 1st company assigned (24Fix) was unable to assist until late in ...
My vehicle was And recovered. I contacted Outsurance claims department on the 6th November, spoke to Teddy. On Friday he called late afternoon to say the vehicle was written off. He requires the settlement letter and certificate of registration and this was sent early afternoon Wednesday 13th ...