I'd like to inform you about the type of people you employ at your call centre. This morning at 8h06 I had a lady call me from 021-4607911 by the name of Thandi. She greeted and immediately stated that she's calling from Identity & started asking me all kinds of questions (nothing about a ...
I put in a claim for a repair to my car after having had an accident. I was very impressed with how quickly the claim was processed and everyone was so helpful, even the assessor was on my side, checking that the panel beater had quoted for everything that needed to be done. This is my first ...
I recently obtained an Iphone 5 with cell c. My contract is fairly expensive offering free minutes, smses and data. Over the last 2 months I have been experiencing the worst network signal ever, regardless of my location. At first people could not reach me on the phone and got voicemail without the ...
I applied for customer assist on 15 April 2013 and was told it would take 10 - 15 days. It is now the 17 May 2013 and I keep getting the same reply from the call centre agents which is "your application is in the que to be handed to a manager to assist you" When I call I am told they are ...
Is it just me or is DSTV decoders of seriously inferior quality? This weekend we'll have to take our DSTV back to a service center for 'repairs' which more than likely will result in us having to buy yet ANOTHER refurbished decoder. We have all sorts of electronics in our house and the DSTV decoder ...
Telkom was supposed to install new telephone line and ADSL on Monday 13 May 2013. They arrive on that date only to tell me that they need to come back. No feedback is given throughout the week. Then on Friday, 17 May 2013 they tell me that the earliest date they can finish the installation is on ...