My contract with Vodacom lapsed in June, i went to Vodacom customer care in centre in Menlyn Mall to cancel the contract, end of June paid my account in full, end of July my phones are blocked, i phone in and i am told to pay R970.00 which i did via eft, a week later my phones are blocked again, i ...
Following my complaint on 10 Sep, I received a call from Stan on 11 Sep saying that he would get the relevant department to contact me to cancel the contract, and that I would hear from them within 48 hours. He then sms'd me a reference number: A6-0C7D-LV2X6. It has now been 120 hours, and I am ...
Romy was the only one trying to assist me even though it was not her department. I want to thank her for all her input. well done. ...
I have recently noticed that I am being charged for BIS. I upgraded my contract from a blackberry to an iphone. When I contacted vodacom the lady informed me that it is my duty to inform vodacom (if I upgraded with vodacom surely the decent thing to do is to inform me that I am being charged for ...
Since 03/09/2013 we have been making contact with Vodacom. 2 agents (Ronald & Conrad) have returned our call and tried going the extra mile to help us the rest promised to call back but to date no return call. Upon activation of the monthly BIS, the incorrect option was selected BB10. The BB10 ...
My mum has been diagnosed with cancer and we are still awaiting for the balance of authorisation to have the tumour removed. Auth code 15248821 ...