I have an authorization query for an operation that my husband had in November 2012, it has been going back and forth with the authorization being declined, re-instated, declined it has reached the point where this needs to be escalated to senior management to sort out ...
Good Day, Dial Direct responded to my accident that happened 20.04.2012 that was by the way mentioned in my complaint last week the 27.01.2013They said on hellopeter that they made numerous attempts to contact me but I fail to believe that as the one lady that made contact with me on Thursday the ...
It has been 48 hours since i have been out of service on my ADSL line. Since then I have been trying to get through to the call centre with no response. I have held on the line for hoursat a time, without my calls being attended to which is highly frustrating and aggrevating. I was provided with a ...
Firstly Outsurance sent me a message on Monday evening stating that my premium was unpaid when i already had money in my account how is that possible? Secondly i contacted outsurance to insure a set of mags that i recently purchased. The consultant told me that it would cost R14.49 per mon, two ...
I have tried several times to get through to the 10210 call centre but have been holding on in excess of 20 mins on more than 1 occassion. This is unacceptable. Why offer a call centre service if there is no-one to take the calls. ...
I took out VM insurance on my car which was supposed to start on 1 Feb 2013. I then later decided against it and wanted to stop the insurance. I sent an email to [Email Removed] twice to ask them to stop my policy and advice me on the steps I need to take. The insurance haven't kicked in yet and I ...