A long time customer of Vodacom and Cellsure I cannot get my phone repaired. I cannot even get decent feedback. The process is so convoluted that I've spend hours in the branch, I've phoned Cellsure 10 times and the repair center 10 times. Spent hours on hold. No resolution, no progress. Worst ...
Good day I am formally laying a complaint against Cellsure, the company Vodacom uses to cover my cell phone. My phone was taken away from me at gun point on 05 September 2013, I went into a Vodacom shop and was assisted with a claim. Today I was advised by the shop that Cellsure refuses to replace ...
Good day I'm enquiring as to my declined claim which I filed on Friday 12/07/2013 on my Vodacom number. My claimed went as follows: My vehicle was burgled on Thursday 11/07/2013 between the hours of 16:45 and 17:30, upon which my cell phone (Blackberry 9790) was. On Friday the 12/07/2013 I ...
What a mission! I was mugged, my phone was, and the worst part of the entire incident has been the vodacom insurance!!! cellsure are impossible! i have called 5 times in the last hour and my call has been dropped 5 times. I can't get through to anyone. I sent through my claim form first thing this ...
I lost my phone through on the 15/01/2013, and had been using someone else's phone due to blackberry being out of battery (which is typical). At the time of loss I had just transferred my SIM card to my phone trying to switch it on and unfortunately got mugged. Now VODACOM/CELLSURE rejected to pay ...