We bought timeshare from holiday access (on that day the promising salesman sold it as flexiclub) in july 2012. It is a year since we have it and still we havent booked anything with them because we still havent received any of our documents after many phonecalls and if we phone the reservations to ...
My colleague and I travelled to Lanseria on the 18th May 2013 on the 06h00 flight. The trouble started at the Kulula desk with only two attendants at the check in counter, resulting in a very long line of very irate passengers. We were already in the queue by 05h15, waiting patiently. Eventually ...
The handling of a flight refund was negligent No feedback or returning of calls The agent told me she 'forgot' to follow up on my refund. Turnaround time - airline refunds take 6 to 8 week and it has now been 12 weeks due to student flights not returning funds. Utterly appauled in her customer ...
Last night (25/6/2013) several prospective customers were invited to attend a presentation of Global Travel Alliance SA in Kroonstad. The worrying thing is that many of these prospective customers were retired and with very little income. Yet they were pressurised into signing a contract - many of ...
3 passengers on Kulula MN127 a Sunday afternoon flight between Johannesburg and Cape Town. Official Kulula policy 20kgs bagage per person. ie a total entitlement of 60kg's for the 3 passengers. Booked in 1 bag for all 3 passengers weighing 23kg's. Check in staff and manager on duty confirmed that I ...
Searched web for Translux/city to city time tables clicked relevant tab (time tables) got only "New time table Durban/Gauteng". Called Translux customer care at given number on web site; no response. Called national number informed person of problem told she'd put me through to ...