I entered a competition last year and was notified I won a free midweek holiday of my choice. I called in december to book for this year and was told to call back in April as they were fully booked. I called in April, emailed in May. Izelle, the contact person, requested a copy of my free gift. I ...
My complaint runs through so many avenues. Firstly i took a flight that was an absolute disaster with them in march, missing business meetings and costing me a lot. Ronel Mostert then apologized and offered me some miles to make up for it. Needless to say she is never available and its been 6 ...
I lodged a complaint with Kulula regarding: - The gross disrespectful manner in which my 63 year old Mom was treated by Kulula Staff at Lanseria. Kulula staff caused a very public argument and no staff member OR management did anything to calm the situation. - Kulula Lanseria refused to accept her ...
Booked a cruise on the MSC Opera from Genoa to Cape Town in April!!! Paid upfront for cruise packages Paid upfront for hotels, flights and transport After begging to get my tickets for 3 months I found out 3 days before we fly out that the agent has not booked the hotel, the cruise, or the cruise ...
Flew from Zimbabwe on saa and my bag was unwrapped and my camera charger went missing together with some of my clothes. Reported the incident filled in necessary forms. Got a response a few days later from customer care saying they were going to replace, that was in january 2013 to this day no ...
My father traveling back to SA with SAA on 11th of Aug, but unfortunately SAA lost one of his luggage which is about 22KG. we try to claim our lost on the luggage after 10 days with all the paper works that SAA request. i email them on 2nd of Sep and their send the auto respond mail back to said ...