On Sunday, 27 January 13, R399 was deducted from my Capitec account. I stay in Germiston.
The consultant at the branch told me that she could not see who / which institution deducted the money and I asked the transaction to be reversed.
FOUR WEEKS LATER, on 18 Feb 13, a received a phone call from 031 836 7333, PRP Distributions, DURBAN, to tell me that, because I am a Capitec Bank Client, I will receive 2 Holiday Vouchers and...
I said, yes, and how much do I have to pay. He answered, it is only R399, but he just want to confirm my detail and that I have to do nothing from my side.
When I said to him that this is all a scheme as they already deducted the money 4 weeks ago and that, why are they phoning me now, as well as,
I asked him, where did they get my bank acc no., he then put the phone down in my ear!
So, I would like to know, WHO revealed My Bank Detail without my permission and is this how you treat your clients? Why would I stay a Capitec client?
After 1 week, Lizzy Mazibuko at Capitec Client Care could not give me an answer.
Is Capitec Bank aware of this scheme?
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