I called in FNB Life/Funeral this morning at exactly 09h50 to amend my funeral policy. I was assisted by a lady who seemed like she was being forced to answer the phone and assist me with my request. I am not one to complain about trivial matters but i expect a level of professionalism and good character from call centre agents. The lady i dealt with topped it off by banging the phone on my ear, the moment i said i do not need any further assistance, No goodbye, no thank you for the call, no have a nice day.
Are those not the basic things that any call centre agent should practice?
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