Digicash debited our charity account for R25000 unlawfully. The crime works like this. They supposedly act on behalf of a 3rd party to collect money from you. They have access to your bank account and details. They then somehow put a debit order against your account with your bank. Usually First National Bank SA. For some unknown reason that none of FNB's call centre agents can explain, they manage to get FNB to debit your account without your permission. If you query this, the bank will refer you to them. They in turn respond to calls or complaints, but only to refer to the fact that they "only collect" on behalf of someone else and you should deal with them. So you now have difficulty between the bank and Digicash both passing the buck. Attempts to contact the 3rd party will always fail. They rely on you giving up in trying to get your money back because FNB's procedures to reverse the debit is tedious and complicated. If you leave it they keep the money. If you try to pursue it, the bank refers you to Digiscash. If you speak to Digicash they refer you to the 3rd party. And so it goes around and around. The debits used to be small amounts that would discourage you.
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