I have just received an SMS for 2 debit orders that were paid from my FNB account on the 30th and 31st August for R89 each to Teletop. I have seen the numerous complaints (some as early as mid August 2013) on this exact same thing happening to others and I find the situation quite ridiculous. What is being done FNB?
1. Why have I only received this SMS one month after the debit order was processed?
2. How does a company like Teletop/Stratcol get access to our personal FNB bank accounts when we have never authorised let alone heard of this company up until the SMS referred to above?
3. Why is it only FNB accounts that are affected? This clearly indiactes a breach of controls on FNB's part and what is FNB doing to stop this access?
Rather than FNB being reactive to the problem, by blocking the debit orders after they have taken place, FNB should start being proactive. How will you being doing this? It is shocking that FNB is still charging us for a stop order and related bank charges.
The unauthroised debit orders, the stop order fees and the related bank charges should all be refunded by FNB. I would appreciate a call from the bank to discuss!
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