I phoned today regarding the option to join my daughter and her boyfriend on a contract. As I received the most awesome customer service from planet fitness employees Jane and Anneliese from headoffice in June this year. This totally amazed me as I have been struggling with my account for six ...
I have two complaints: 1) The air-conditioner in the group/Les Mills studio does not work. Even with the faulty aircon, it is forbidden to open the studio door. After numerous complaints with management for over a year it was resolved that "there is nothing wrong with the aircon" and that ...
Planet fitness has lured a lot of us join them because of the LES Mills program. Only to find out that the program is not finalized and the instructors not sure if this will be a permanent thing. I just feel its wrong to publish that you will offer a service that is not even an intention of the ...
I joined the gym in March 2013, i was promised a gym bag, i followed this up more than 4 times, everytime I was told, they are waiting for stock, we are now in November and still no phone call, nothing. I also joined a loyalty program (Reality), gave them my membership no so that they can capture ...
This is the second time I have trouble with Planet fitness Moreleta with my debit order not being deducted. I have Phoned the Accounts lady on Tuesday she was not there, She only phoned back The Thursday, see my debit order dis not went off... DUE why Am I phoning. She said she will find out what ...
I have sent many complaints directly and one on hello peter this gym does really just not care I have had 3 people email ame and ask me what the problem iis and assure me they wud fix it but they just do not get back to me not at all what's going on with this company! I have never delt with people ...