Called Call Centre regarding policy query. Thulisile Msibi answered my call - she was so efficient, quick to respond, and on top of that, gave me the good news that my Out Bonus is to be paid out soon! Thank you Outsurance and Thulisile Msibi - fantastic service!!! E Wilson is smiling!! ...
I m absolutely disgusted with the service at "Outsurance" not only does one have to insure yourself with the insurance company, but you also have to insure yourself against them. I was involved in an accident in February 2013 and was not the guilty party. The plaintiff accussed me of ...
My RangeRover Evogue was damaged at the back (bumper bashing, minor damage) on 8 August 2013. I reported the incident to the police and Outsurance on 8 August 2013. On 10 August I took it to the Outsurance assessor (9 August was a public holiday). Up to date I still have not got my vehicle. It was ...
On Monday we had a house burglary and just thinking of having to deal with an insurance claim upset me even more. However, I am so impressed with the way in which Nicolette handled my claim that I am now truly convinced that I did the right thing when I changed to Outsurance recently. She was ...
I wanted to make changes on my policies and also request reviews on the premiums. Albert assisted with this. All 3 policies' premiums was reviewed and reduced, changes made and everything explained in detail. Initially I was helped by Duane who called me back when I said I am phoning from my cell ...
We were involved in a light car accident in April this year. After we paid the excess amount to have our car repaired, Jeanine at OUTlegal kept us informed and up to date all the way. There were delays due to the other "guilty" party not reporting the incident to their insurance company, ...