I cancelled my Budget Insurance policy with effect on 31/5/13. The debit order for June was still deducted from my account. I requested a refund telephonically with no success. On 19/7/13 I emailed to request the refund again. I received a response that the relevant department would contact me on ...
I submitted a cancellation with Mandla. He was very friendly, efficient and was a pleasure dealing with him. ...
I called in to have my premium adjusted as the yearly increase was more than 20 % and Justine helped me and updated my policy and we my premium was adjusted and now reflects a 7 % increase even after adding additional items ...
My query was handled by Samantha from the call centre who was pleasant, well trained and efficient. i was referred to Craig whose attitude was outstanding. it is great to speak with agents who are personable and pleasant. The culture of exceeding service levels is certainly true for Craig, thx... ...
HE WAS EXTREMELY COURTEOUS & FRIENDLY, HAS A VERY GOOD ATTITUDE WHEN DEALING WITH THE CUSTOMER SUCH AS PUTTING HIMSELF IN THE CUSTOMER'S SHOES (HAS EMPATHY TOWARDS A CUSTOMER). I WISH HE WAS A 1000 OF HIM & COULD BE IN EVERY CALL CENTRE. HE MADE MY DAY! ...
I had accident on the 8th of last month i reported the accident after the finalise the claim, the result was i didn't pay my insurance but when i check my bank statement the debit order went through. i am not happy with this insurance at all and this is my second complain. ...