I sent the below comment over a month ago and got got some half baked response that the problem was being looked into. I havent received a curtesy call nor has there been any response to the fact that it had been fixed. Well I can say It is still not fixed, spent over 30 mins on hold today! How ...
I lost my phone two weeks ago, and have submitted insurance claim forms to MTN insurance on Monday 21 October 2013. I have tried calling MTN insurance call centre, but one hold for at least an hour until you drop the line! No response whatsoever from the call centre. I have faxed the claim forms ...
I am not sure how your MTN insurance call centre work, however I have tried to get through twice to your call centre to log a claim and I have been kept on hold, without the calls being answered, in excess of 20 mins! I come from a call centre background, so surely your call centre agents have to ...