This is my 3rd report about the same problem. My 2nd report finished with the "Abysmal". But I'm now out of adjectives. This started the night of 8 February with a lightning strike. A result was a clear cable break and this was reported to Telkom 8h00 9 Feb. Given Ref# 108CRK090213. Days ...
Friday night, 8 Feb. Lightning hit our domestic landline/ADSL cable. Reported 8h00 9 Feb. (Ref# 108CRK090213.) No land line or ADSL as cable is severed. Hellopeter complaint logged 9h21 13 Feb, after no contact from Telkom. Telkom Hellopeter response 15h55 13 Feb. Has been "escalated". ...
So much for the website claim "Fill out the form and ADT will call you within 24 hours"! It has now been 45 hours and still no response. I had asked to be called "urgently" about repairing/replacing my alarm system after it got hit by lightening. And also as a prospective ...
Lightening hit our landline on Friday night and broke the cable near the Telkom junction box. Reported early Saturday morning (ref 108CRK090213) but not a peep out of Telkom. Other than the automated promise to "endeavor to resolve the problem ASAP". I wonder what is Telkom's definition ...