I am upset with this company for unauthorised deductions which have happened twice where my premium has been incorrectly overstated. I phoned in November about this and was told it had been a system glitch and also got informed at the time that my premuims had gone up, this i must say without prior ...
Vodacom incorrectly deducted R5093.42 from my account in September. I received notification that they would refund me. They did not. I phoned the call centre several times & have been told that they had "credited" my account. I informed them I wanted the money in my bank account. I ...
The debit order for my account did not go through on the 31st of august as it was supposed to. I called on 4 September to query the issue. Zunaid told me that the debit order returned and that I need to make a manual payment and send through proof of payment and then the debit order Will go through ...
How can stories differ when ever you speak to a new agent? I have had a payment arrangement work fine for the last 3 months and now suddenly a new agent I talk to tells me "the system says" she cant process the very same payment plan I have been given the last few months! That plan was I ...
I moved my top-up contract from my dad's name to mine in Dec 2012/ Jan 2013. In the January 2013 invoice I was charged an additional R497 on top of my normal contract as a pro rata amount for January. Problem is I never received pro-rata airtime to go with this payment. This amount went off end of ...
We have had a 2G data package at R149/m since July 2011 and have never gone over the allocated data until Dec 2012 when we received a huge shock when we were billed in excess of R900. On calling the call centre we were sent a breakdown of all websites visited but no data usage per site. In Jan we ...