Mtn
Incorrect package loaded every month- for 7 months

Hi

I upgraded my contract in July to a Sumsang S3 which was on TopUp 200, plus 75mg per month

From August I have been, calling and logging queries on MTN Active but this has not been corrected

Every time I log a query on MTN Active, it get closed within a day and the response is that I must check after 24 hours or it has been forwarded to another department

This is now the 7th month, and I am beginning to feel that the package never existed in the first place and this was misadvertising!!!

I am unable to fully use the S3 because of the data charges associated with a smart phone even though I am paying every month.

These are the query references which I have logged but all closed without being sorted :
94938968
93351133
93351130
93263666
92879321
92879321
92106610
92106610
91852243
91852156

Company: Mtn
Country: South Africa
City: Customer Service

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